IFS Loops provides an agentic AI platform for automating operational work in industrial and enterprise settings.
Duckie AI
Duckie provides AI support agents that resolve customer tickets, investigate issues, and automate workflows using a knowledge base.
About Duckie AI
Duckie AI is an agentic platform for support teams to build AI support agents. The agents resolve customer tickets end to end, using a knowledge base to provide responses. The platform is designed for teams that manage customer support operations.
With Duckie, teams can create agents for ticket resolution, escalation and triage, issue investigation, agent assistance, and customer analytics. Workflows are described in plain English and connected to tools through MCP, APIs, and native integrations such as Zendesk, Stripe, Slack, and Intercom. Agents can be orchestrated on one canvas and managed from a central control plane.
The platform includes testing and simulation, a policy engine, PII redaction, permission scoping, full traces of tool calls, and a kill-switch. It suits support teams that want to build and operate AI agents without engineers.
Key features
- Resolve customer tickets end to end
- Investigate issues using connected tools and data
- Triage and manage escalations
- Build workflows in plain English without engineers
- Connect via MCP, APIs and native integrations
- Test agents with simulation before going live
Best for: Support teams that want to build and manage AI agents for tickets and workflows.
Good for
- Connects to tools such as Zendesk, Stripe, Slack and Intercom
- Workflows can be described in plain English
- Includes testing, policy controls and full traceability
Duckie AI at a glance
- Website
- duckie.ai
- Category
- AI & Machine Learning › AI Agents & Automation
- Type
- Website
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 5, 2026 · Online when checked
- Listed
- Oct 5, 2026
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Duckie AI FAQ
What is Duckie AI?
Duckie AI is a platform for support teams to build AI agents that resolve tickets, investigate issues, and automate support workflows.
What can you automate with Duckie?
You can build agents for ticket resolution, escalation and triage, issue investigation, agent assistance, and customer analytics.
Do you need engineers to use Duckie?
No. Workflows are written in plain English and the site states that no engineers are required.
Which tools does Duckie connect to?
It lists connections to Zendesk, Stripe, Slack, and Intercom, as well as MCP, APIs, and native integrations.
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