Odysseus provides a self hosted AI workspace with chat, agents, tools, model serving, email, and research.
FreeOpen source
24 alternativesThena
Thena provides customer-support ticketing and AI chat for B2B teams across Slack, email, and web chat.
About Thena
Thena is a customer support platform for B2B teams. It combines ticketing with AI chat across Slack, email, and web chat, and the homepage describes routing, responding to, and resolving customer issues in one workflow.
The platform includes AI agents that respond to customers, apply fields, create tickets, and escalate issues. Support staff can manage tickets inside Slack with account context. The homepage also says AI can run B2B tasks such as provisioning, renewals, and reporting, and it lists Slack, Microsoft Teams, and email integrations for broadcasts. The homepage does not state which features are included in each plan, and pricing is not known.
Key features
- Omni-channel ticketing across Slack, email, and web chat
- AI agents that respond, apply fields, create tickets, and escalate
- Slack-based ticket detection and management with account context
- Multi-channel broadcasts across Slack, Microsoft Teams, and email
- Automatic ticket triage and routing with customizable boards
- Branded private or public help centers for support content
Best for: B2B support teams that receive customer requests through Slack, email, and chat and want to manage them in one place.
Good for
- Brings Slack, email, and chat requests into one workflow
- Shows account context alongside tickets managed in Slack
- Includes role-based controls for team processes
Thena at a glance
- Website
- thena.ai
- Type
- Website
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 6, 2026 · Online when checked
- Listed
- Oct 5, 2026
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Thena FAQ
Which channels does Thena connect?
The homepage lists Slack, email, and web chat as the main channels, and the page metadata also mentions Microsoft Teams integrations.
Can AI agents take actions on tickets?
The homepage says AI agents can respond to customers, apply fields, create tickets, and escalate issues.
Does Thena include a help center?
The homepage says teams can build branded private or public help centers to consolidate support content and knowledge.
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