YCombinator profile
Duckie helps teams build AI support agents, and its Y Combinator profile lists engineering and sales openings.
About YCombinator profile
This Y Combinator page profiles Duckie, a San Francisco company founded in 2023 that provides AI support agents for customer support teams. It describes uses such as answering technical questions and processing refunds, connections to sources including Slack, Jira, Confluence and Sentry, responses in support threads with reference sources, and automatic documentation updates. The page also gives company context including the Winter 2024 batch, four-person team and founders Valerie Li and Joel Ritossa, and lists two open roles in engineering and sales based in San Francisco, CA or remote in the US.
Key features
- Build AI support agents from team tasks and processes
- Answer customer technical questions and process refunds
- Connect to Slack, Jira, Confluence and Sentry for context
- Respond in support threads with reference sources
- Offer conversational follow-up during issue investigation
- Update documentation automatically from issue resolutions
- Summarizes product uses, integrations and company background in one place
- Identifies founders, batch, team size and location
- Lists current engineering and sales openings with work locations
- Open roles are listed as San Francisco, CA or remote within the US only
YCombinator profile at a glance
- Category
- Business & Careers › Company Lookup
- Type
- Website
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 5, 2026 · Online when checked
- Listed
- Oct 5, 2026
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