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Zefi AI
Zefi AI collects and structures customer feedback, then provides analytics, dashboards, scorecards, alerts and workflow automation.

About Zefi AI
Zefi AI is a web-based platform for collecting and structuring customer feedback. It gathers feedback through in-app surveys, NPS, CSAT and other customer communications, and it categorises unstructured qualitative data. The homepage says the product is meant to combine qualitative and quantitative data so teams can understand the reasons behind customer interactions.
The platform also provides analytics, dashboards, AI QA scorecards, smart alerts and workflow automation through AI agents. The homepage positions it for customer experience, QA, marketing and product teams. Pricing is not stated on the homepage, and the source does not name specific integrations or list usage or geographic limits.
Key features
- Collects feedback through in-app surveys and customer communications
- Smart NPS, CSAT and feedback collection
- Structures unstructured qualitative customer feedback into categories
- Analytics, dashboards and AI QA scorecards
- Smart alerts and workflow automation using AI agents
- Real-time opportunity mapping and an AI assistant
- Brings qualitative feedback and quantitative data together in one platform
- Lets teams control the taxonomy used to categorise feedback
- Homepage includes customer testimonials from named companies such as Kiwi.com and Wallapop, which are not independently verified
Zefi AI at a glance
- Website
- zefi.ai
- Category
- AI & Machine Learning › AI Agents & Automation
- Type
- Online tool
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 6, 2026 · Online when checked
- Listed
- Oct 5, 2026
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