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Parloa
Parloa provides an AI agent management platform for contact centers and customer service operations.
About Parloa
Parloa provides an AI agent management platform for enterprise customer service. It is used to build, test, and scale voice and chat agents for tasks such as delivery inquiries, billing questions, and reservation changes.
The platform covers agent lifecycle management, model orchestration, context, and channels, with low-code tools for customer-facing teams. It is positioned for enterprise contact center use, and pricing is not disclosed.
Key features
- Build voice and chat AI agents for customer service
- Test and scale agents across the agent lifecycle
- Manage models, context, and channels in one platform
- Low-code tools for customer-facing teams to build agents
- Handle tasks like delivery updates and reservation changes
- Calculator to estimate impact on call volume and costs
Best for: Enterprise contact centers and customer service teams handling voice and chat inquiries.
Good for
- Supports both voice and chat agents in one platform
- Provides low-code tools for non-specialist, customer-facing teams
- Lists 4.5/5 ratings on Gartner Peer Insights and G2
Parloa at a glance
- Website
- parloa.com
- Type
- Online tool
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 5, 2026 · Online when checked
- Listed
- Oct 5, 2026
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Parloa FAQ
What can Parloa agents handle?
Voice and chat customer service tasks such as delivery status, billing inquiries, and reservation changes.
Who can build agents with Parloa?
Customer-facing teams can build agents using low-code tools without involving specialists.
Does Parloa help estimate return on investment?
Yes, the site offers a calculator based on monthly call volume, average handle time, containment rate, and cost per human interaction.
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