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Twilio

twilio.com APIs & Databases Website

Twilio provides APIs for SMS, RCS, voice, and email, alongside conversational AI and identity verification.

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twilio.com
Twilio homepage screenshot

About Twilio

Twilio is a developer platform for building customer conversations across channels. It provides APIs for SMS, RCS, voice, and email, along with conversational AI, identity verification, and orchestration tools that let AI agents and human agents share the same conversation history.

The platform is aimed at teams that want to combine messaging channels with conversational AI. AI agents can draw on internal knowledge and real-time data, hand a conversation to a human when complexity or customer intent requires it, and continue the same thread as customers move between chat, text, voice, and email. A unified customer memory stores preferences, interests, and sentiment. Pricing is not listed on the homepage; a free trial is advertised with no credit card required.

Key features

  • APIs for SMS, RCS, voice, and email channels
  • Conversational AI agents using internal knowledge and real-time data
  • Hand-off to human agents with full conversation context
  • Cross-channel continuity across chat, text, voice, and email
  • Persistent customer memory covering preferences, interests, and sentiment
  • Identity verification and SendGrid email API for large-scale delivery
Best for: Development and customer experience teams that need programmable communication channels combined with AI-assisted conversation handling.
Good for
  • Advertises a free trial with no credit card required
  • Covers multiple channels, including SMS, RCS, WhatsApp, MMS, voice, and email
  • Conversation context is carried across AI-to-human hand-offs and channel switches
Watch out for
  • No pricing rates are shown on the homepage beyond a mention of flexible pricing

Twilio at a glance

Website
twilio.com
Type
Website
Pricing
Not confirmed. Check the site
Platforms
Web
Open source
Not stated
Language
English
Last checked
Oct 6, 2026 · Online when checked
Listed
Oct 5, 2026
apiverificationconversational ai

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Twilio FAQ

Is there a free trial?
Yes. The homepage offers a free trial and states that no credit card is required.
Which channels can I use to reach customers?
Messaging covers SMS, RCS, WhatsApp, and MMS; the platform also supports voice and email, and customers can move between chat, text, voice, and email.
Can an AI agent pass a conversation to a human?
Yes. Hand-off is based on complexity or customer intent, and the conversation is transferred with its context so customers do not repeat themselves.
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Listing maintained by Chris McClure and the WebIndexly editors · Updated Oct 12, 2026 · How we rank