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Vodex
Vodex provides enterprise voice agents for debt collection, payment reminders, follow-ups, qualification and payment negotiation.
About Vodex
Vodex provides GenAI voice agents for enterprise outreach, with a focus on debt collection. The agents handle right-party contact verification, payment reminders, follow-ups, qualification, payment plan negotiation and promise-to-pay capture, and can automatically redial unanswered calls. A separate product, DROS (Debt Resolution Operating System), runs collections workflows across voice, SMS and email.
Vodex is a closed-source, web-based service and does not publish pricing on its site. The company states SOC 2 Type II, ISO 27001, HIPAA and TCPA compliance, and reports case-study outcomes such as a 3x debt recovery rate improvement and 7x connect rate improvement rather than guaranteed results.
Key features
- GenAI voice agents handle collections calls, reminders, follow-ups, qualification and payment negotiation
- Right-party contact verification checks debtor identity before the conversation proceeds
- Payment plan negotiation offers flexible repayment options and captures promise-to-pay commitments
- Auto re-dial retries unanswered calls at set intervals to improve contact rates
- DROS runs collections journeys across voice, SMS and email from one system
- Agents handle thousands of concurrent conversations with one brand voice
Best for: Debt collection agencies, BPOs, insurers and mortgage servicers that want to automate high-volume outbound collections, reminder and follow-up calls.
Good for
- Purpose-built for collections tasks including identity verification, payment reminders and negotiation
- States SOC 2 Type II, ISO 27001, HIPAA and TCPA compliance
- DROS combines accounts, payments, outreach and follow-ups across voice, SMS and email
Watch out for
- Pricing is not published on the site
- Compliance and performance claims, including 3x recovery and 7x connect rate, come from the vendor and a case study
- No open-source option; it is a hosted web-based service
Vodex at a glance
- Website
- vodex.ai
- Category
- AI & Machine Learning › AI Voice & Audio
- Type
- Website
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 5, 2026 · Online when checked
- Listed
- Oct 5, 2026
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Vodex FAQ
What can Vodex voice agents do on a call?
The site lists right-party contact verification, payment reminders, payment plan negotiation, promise-to-pay capture and handoff of hardship cases to a live agent.
Does Vodex follow up when a call is not answered?
Yes. Auto re-dial retries unanswered calls at set intervals to keep follow-up consistent.
Which industries does Vodex target?
The site lists debt collection, BPO, insurance and mortgage use cases.
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