Cognigy provides generative and conversational AI agents for enterprise customer service across voice and chat channels.
Voiceflow
Voiceflow helps customer experience teams build and deploy chat and voice AI agents for customer support and service automation.
About Voiceflow
Voiceflow is a platform for customer experience (CX) teams to build, launch, and scale chat and voice AI agents for customer support and service automation. It is aimed at enterprise CX teams and is designed so that product, CX, and engineering staff can each work on the agent.
The platform includes an agent builder that combines agentic playbooks with deterministic workflows, an observability suite with LLM-powered evaluations, and agent logs that show each action an agent takes. Agents can run across web, app, WhatsApp, SMS, and voice channels, and developers can connect them to other applications through APIs and a command-line interface. Production environments are hosted on Voiceflow. The homepage does not state pricing and invites visitors to book a demo.
Key features
- Build chat and voice AI agents for customer support and service automation
- Support customers across web, app, WhatsApp, SMS, and voice channels
- Agent builder combining agentic playbooks with deterministic workflows and guardrails
- Agent logs showing each action an agent takes during a conversation
- LLM-powered evaluations for custom insights on agent performance
- Split testing of agent changes against live traffic before merging
Best for: CX and customer support teams at enterprises that build and manage chat and voice AI agents, particularly teams that also have engineering resources to connect agents to their systems.
Good for
- Supports several channels, including web, app, WhatsApp, SMS, and voice
- Combines AI-driven playbooks with fixed workflows for more controlled agent behavior
- Provides agent logs and split testing to help teams review and change agents
Voiceflow at a glance
- Website
- voiceflow.com
- Type
- Website
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 6, 2026 · Online when checked
- Listed
- Oct 5, 2026
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Voiceflow FAQ
Where are production agent environments hosted?
The homepage states that the production environments are all hosted on Voiceflow.
Which channels can the agents operate on?
The homepage lists web, app, WhatsApp, SMS, and voice as channels for customer support.
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