Hexabot combines workflows, actions, agents, and conversational channels in an AI automation platform.
Gorgias
Gorgias combines a helpdesk, customer data, workflows, chat, FAQ content, and AI agents for ecommerce customer support.
About Gorgias
Gorgias is a conversational AI platform for ecommerce customer support. It combines a helpdesk with an AI Agent, a unified inbox across email, chat, SMS, WhatsApp, Instagram and Facebook, and a native Shopify integration so orders, customers and product data appear inside tickets.
The AI Agent is trained on a brand's tone, policies and SOPs with built-in guardrails, and can escalate conversations to human agents with context. Gorgias also provides 300+ integrations, in-conversation actions such as cancelling, discounting or upselling, and revenue attribution reporting. Pricing is not stated on the homepage. It is a web platform, and the automation and ROI figures published on the site come from vendor and customer case studies.
Key features
- Unified omnichannel inbox covering email, chat, SMS, WhatsApp, Instagram and Facebook
- AI Agent trained on brand voice, policies and SOPs with guardrails
- Native Shopify integration with order, customer and product data in tickets
- In-conversation actions such as cancelling, discounting or upselling
- 300+ integrations including Recharge, Klaviyo and Yotpo
- Revenue attribution reporting and real-time AI coaching for agents
Best for: Ecommerce brands, especially Shopify stores, that want to automate routine support tickets while keeping human agents in the loop.
Good for
- AI and the inbox share context in one platform rather than bolting third-party AI onto a helpdesk
- Live Shopify order, customer and product data is available inside the ticket
- A structured onboarding program targets 50% automation in 50 days
Watch out for
- Pricing is not published on the homepage
- Automation and ROI figures come from vendor and customer case studies rather than independent sources
- The AI Agent requires brands to define their tone, policies and SOPs
Gorgias at a glance
- Website
- gorgias.com
- Type
- Online tool
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 5, 2026 · Online when checked
- Listed
- Oct 5, 2026
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Gorgias FAQ
Which channels does Gorgias support?
Email, chat, SMS, WhatsApp, Instagram and Facebook are handled in one inbox view.
Does the AI Agent hand conversations to human agents?
Yes. The platform describes seamless hand-offs to human agents with context preserved.
How does Gorgias work with Shopify?
Orders, customers and store data live inside Gorgias natively, with a one-click install and no data syncing.
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