Gorgias combines a helpdesk, customer data, workflows, chat, FAQ content, and AI agents for ecommerce customer support.
Tidio
Tidio combines AI customer service chat with tools for handling conversations and routing support questions.
About Tidio
Tidio is a customer service platform that combines the Lyro AI agent with live chat, help desk and automation tools. Lyro is trained on a business's website, help center and product data, answers across chat and email in the customer's language, and is designed to say it does not know rather than guess, handing complex conversations to staff with context. It can also take actions such as order updates and lead qualification, recommend products from a live catalog, recover carts and scan incoming emails. Tidio adds ticketing workflows, an AI reply assistant, live typing preview and Flows for proactive engagement, with reports on sales, leads and bookings attributed to chats.
A free plan is offered, with paid plans from $29 per month, and the platform lists 120+ integrations and support for starting on platforms such as Shopify, WordPress and Wix. Tidio states that its customers average a 75% resolution rate with Lyro and that 300,000+ businesses use the platform; these figures come from the company's homepage.
Key features
- Lyro AI agent answers from website, help center and product data
- Smart Actions for order updates and lead qualification via external systems
- Product recommendations from live catalog; cart recovery and lead capture
- AI-driven email resolutions and multilingual chat and email replies
- Help desk ticketing with priorities, tags, spam management and live typing preview
- Revenue attribution reporting for sales, leads and bookings from chats
Best for: E-commerce and support teams, particularly on Shopify, WordPress or Wix, that want an AI agent alongside a live chat and help desk.
Good for
- Combines AI agent, live chat, help desk and proactive Flows in one platform.
- Lyro answers only from configured data sources and hands complex cases to staff.
- Free plan forever with paid plans starting at $29 per month and two-click cancellation.
Watch out for
- The homepage does not state data storage, privacy or compliance details for the AI and its integrations.
- No open-source option or public code repository is listed.
- Custom AI Agents and priority SLAs are described as part of scaling beyond the free plan.
Tidio at a glance
- Website
- tidio.com
- Type
- Online tool
- Pricing
- Freemium
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 6, 2026 · Online when checked
- Listed
- Oct 5, 2026
Tidio alternatives
Tools and sites you could use instead, ranked by how closely they match.
Monica combines chat, image, video, and research tools with models from OpenAI, Anthropic, and Google.
Observe.AI brings customer experience agents, real-time frontline assistance, conversation analysis, and quality review into one platform.
Droxy provides customer interaction tools across channels to help businesses handle conversations and sales opportunities.
AssistLoop trains a customer-support agent on company documents and websites, then embeds it to answer questions and hand off cases.
Chatwize builds AI support agents trained on company content to answer customer and HR questions around the clock.
Free trial
24 alternativesPopular in AI Chatbots & Assistants
Well-known listings from the same topic.
Lumolumo.proton.meMicrosoft Copilotcopilot.microsoft.comLearn Aboutlearning.google.com/experiments/learn-aboutEidoloneidolonai.comFlowHuntflowhunt.ioPine AI19pine.ai
Tidio FAQ
Is there a free version of Tidio?
Yes. The homepage lists a free plan forever, with paid plans from $29 per month and cancellation in two clicks.
How does Lyro handle questions it cannot answer?
It is designed to answer only from the data it is trained on, say 'I don't know' rather than guess, and route the conversation to a person with full context.
Which platforms and integrations does Tidio support?
The homepage says users can start free on platforms such as Shopify, WordPress and Wix, and lists 120+ integrations.
Is something wrong or out of date?
Tell us and an editor will check it.
Own this website?
Claim this listing
Claim the listing and suggest updates yourself. An editor checks every claim first.