Cognigy provides generative and conversational AI agents for enterprise customer service across voice and chat channels.
Zendesk
Zendesk offers customer service software with AI agents designed to resolve support issues, and the page lists a free trial.
About Zendesk
Zendesk is a web-based, AI-powered customer service platform. Its AI agents are described as resolving requests end to end across channels, alongside products for ticketing, messaging and live chat, voice, employee service, contact center, quality assurance and workforce management. Zendesk states that AI agents can reach automation rates of up to 80% and that 22,000+ service teams use Zendesk AI. The homepage lists a free trial, and qualifying startups can receive Zendesk free for up to two years; no other pricing is shown in the source.
Key features
- AI agents that resolve requests autonomously across channels
- Ticketing to track, organize and resolve tickets in one place
- Messaging and live chat on websites and in apps
- Voice for managing and handling customer calls with AI
- Marketplace with over 1,800 apps, partners and integrations
- Quality assurance through automatic scoring of staff and AI agents
Best for: Customer service, support and IT service teams that want AI agents and ticketing in one platform, including startups eligible for the free program.
Good for
- Combines AI agents with ticketing, messaging, voice and workforce tools in one platform
- Free trial is listed, and qualifying startups can get up to two years free
- Marketplace offers over 1,800 apps, partners and integrations
Watch out for
- The homepage states only a free trial; full pricing details are not given in the source
- Automation of up to 80% is a vendor-stated figure for AI agents, not an independently verified result
- The homepage content provided is in German, though the site offers multiple language versions
Zendesk at a glance
- Website
- zendesk.com
- Type
- Website
- Pricing
- Free trial
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 6, 2026 · Online when checked
- Listed
- Oct 5, 2026
Zendesk alternatives
Tools and sites you could use instead, ranked by how closely they match.
Crisp combines a multichannel messaging inbox with AI agents and workflow tools for customer support and sales.
Free trial
24 alternatives
ChatFast builds customer-facing AI agents that answer from a knowledge base, collect structured information, and prepare handoffs.
Tiledesk is the open-source, no-code platform to build AI chatbots and connect live agents. Automate conversations and boost customer support.
Free trial
24 alternatives
Moveo.AI builds customer service, collections, and payment agents that use conversation history to inform interactions.
Voiceflow helps customer experience teams build and deploy chat and voice AI agents for customer support and service automation.
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Zendesk FAQ
Is there a free trial?
Yes, the page lists a free trial, with a registration option and pricing information linked from the navigation.
Are there offers for startups?
The site states that qualified startups can receive Zendesk free for up to two years.
What integrations are available?
The Zendesk Marketplace is described as containing over 1,800 apps, partners and integrations for customer service and employee support.
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