ActiveCampaign automates email, SMS, and WhatsApp marketing with AI agents and tools for managing customer campaigns.
Runnr.ai
Runnr.ai automates guest communication and upsells through WhatsApp, booking inboxes, SMS, voice, and email.
About Runnr.ai
Runnr.ai is an AI-powered communication and upselling platform built for the hospitality industry. It automates routine guest interactions across channels including WhatsApp, OTA inboxes (such as Booking.com and Airbnb), SMS, voice, email, and webchat, reducing repetitive manual work for accommodation teams.
The tool supports proactive guest outreach, automated upselling of add-on services (like breakfast, late check-out, or champagne), unified inbox management for all guest messages, multilingual chat support, and integrations with common property management, housekeeping, and mobile key systems. It is designed for a wide range of accommodation types, from small 30-room hotels and aparthotels to large holiday parks, hostels, and campsites, and is used by more than 1,000 hospitality properties worldwide.
Key features
- Automates guest queries across WhatsApp, SMS, email, OTA inboxes, voice and webchat
- Unified inbox consolidates all guest messages from multiple channels in one place
- Automated upselling of add-on services like breakfast, late check-out, and champagne
- Proactive guest outreach via WhatsApp/SMS with 98% open and 65% engagement rates
- Multilingual chat support; staff respond in their language, guests get replies in theirs
- Integrates with PMS, housekeeping software, mobile key systems and Booking.com inbox
Best for: Accommodation providers of all sizes, from small hotels to large holiday parks, looking to reduce repetitive guest communication tasks and boost upsell revenue.
Good for
- 95% of guest questions and interactions are automated, reducing staff workload
- Saves 100+ hours of staff time per month for every 100 rooms managed
- Generates €30–€50 in extra upsell revenue per room each month
- 94% of guests rate the communication experience as 'easy' or 'excellent'
Runnr.ai at a glance
- Website
- runnr.ai
- Category
- AI & Machine Learning › AI Business Tools
- Type
- Website
- Pricing
- Not confirmed. Check the site
- Platforms
- Web
- Open source
- Not stated
- Language
- English
- Last checked
- Oct 5, 2026 · Online when checked
- Listed
- Oct 5, 2026
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Runnr.ai FAQ
What types of accommodation is Runnr.ai designed for?
Runnr.ai is built for a wide range of accommodation types, including hotels, holiday parks, campsites, aparthotels, and hostels, from small 30-room properties to large-scale resorts.
What communication channels does Runnr.ai support?
The platform automates and unifies guest communication across WhatsApp, SMS, voice, email, webchat, and major OTA inboxes including Booking.com, Airbnb, and Expedia.
What upsell services can Runnr.ai automate?
It can automatically offer add-on services such as breakfast, late check-out, champagne, and other property-specific amenities at relevant points in the guest journey.
Does Runnr.ai integrate with existing hospitality software?
Yes, it integrates with common property management systems (including Mews and Opera Cloud), housekeeping software, mobile key systems, and the Booking.com inbox.
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